Privacy policy

Effective Date: October 15th, 2024

Welcome to our website. We place a high value on the protection of your personal information and your right to privacy. This Privacy Policy has been created to inform you about how we collect, use, and safeguard your personal data. By accessing our website, you agree to the terms and conditions of this Privacy Policy. Please read it carefully.

Collection of Personal Information

We collect personal information in various ways, including when you voluntarily provide information by filling out forms on our website, subscribing to our newsletter, making purchases, participating in surveys or promotions, or interacting with us through social media. The types of personal data we may collect include, but are not limited to: your name, email address, postal address, phone number, date of birth, communication preferences, and transaction-related information.

Use of Personal Information

We use your personal information for the purpose of providing you with the products, services, and information you have requested, as well as to efficiently administer our website. Specific uses of your personal data may include, but are not limited to:

• Sending you updates about our products, services, and promotions.
• Responding to your inquiries and support requests.
• Processing your orders and conducting financial transactions.
• Personalizing your experience on our website.
• Improving our products and services based on your feedback and preferences.

Protection of Personal Information

We take appropriate security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. We have implemented internal procedures to ensure the security of your data. Here's how :

• Restricted Access: Only authorized personnel with a legitimate need to access your data for the performance of their duties can do so. Access is strictly limited and controlled.
• Training and Awareness: Our staff undergo regular training on best data security practices. They are informed about potential risks associated with handling personal data and are required to adhere to strict privacy standards.
• Password Management: We employ robust password management policies to safeguard access to systems containing personal data. Passwords are complex, securely stored, and regularly updated.
• Data Encryption: When personal data is transmitted or stored, we utilize advanced encryption methods to protect them from unauthorized access. This ensures that even in the event of interception, the data remains unreadable to third parties.
• Monitoring and Audit: We actively monitor our systems to detect any suspicious activity and conduct regular internal audits to ensure compliance with data security policies
• Incident Management: In the event of a data security breach, we have established procedures to promptly and effectively manage the situation, including notification to relevant authorities and affected individuals, as applicable.
• Secure Storage: Personal data is securely stored, whether in electronic or physical form. Physical records are kept in locked and monitored locations.
• Risk Assessment: We regularly assess potential risks to data security and update our policies and procedures accordingly to mitigate these risks.
• Compliance with Standards: We comply with international and national data security standards, where applicable, to ensure adequate data protection.
• User Awareness: We inform our users about best data security practices, including encouraging them to choose strong passwords and take similar security measures.

Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, under certain circumstances, we may share your data with trusted partners who assist us in providing specific services, such as payment processing or product delivery. We only share the information necessary for the completion of these services, and these partners are obligated to adequately protect your data.

Consent

By using our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not consent to this collection and use, please do not use our website or provide us with personal information.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data collection and protection practices. Changes will be posted on this page, and the effective date will be updated accordingly.

We encourage you to regularly review this Privacy Policy to stay informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy, please contact us at info@alessa.ca.

By using our website, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.

Person Responsible for Personal Information

Within our company, an individual is designated as responsible for the management and protection of the personal information we collect. You can contact them with any questions or concerns regarding your personal data, particularly to exercise your rights under applicable data protection laws.

The person responsible for personal information is: info@alessa.ca

Please do not hesitate to reach out to them if you have any inquiries regarding your personal data or if you wish to exercise your rights under data protection laws.

Contact

If you have any questions or concerns about our Privacy Policy or privacy practices, please contact us at the following address: info@alessa.ca

Thank you for your trust and for visiting our website.